Trust the US intelligence

Poll: AI Scares Americans

According to a recent survey, there is growing distrust of new technology in the USA, with Artificial Intelligence (AI) performing particularly poorly. This is the result of a survey by the content services provider Hyland. He asked 1,000 consumers to find out how technology development plays a role in their lives and how it has changed their trust in them. The pollsters found less openness than expected.

Almost three-quarters (71 percent) of respondents in the survey said their tech use increased during the pandemic - and 44 percent said it increased significantly. The main reason for this, however, is not due to the home office, but rather the increased use is primarily driven by passing the time (37 percent). For 34 percent, teleworking was the decisive factor for increased use and 29 percent were buying groceries online, for example.

Worry about face recognition

Social media tops the list of least trustworthy technological developments. One in five (20%) have no confidence at all, and 32% have very little confidence. When it comes to artificial intelligence, 41% have little or no trust. Almost one in five (18%) do not trust chatbots at all, and 24% have very limited trust. With smart speakers, 15% have no confidence at all, 24% have very limited confidence. More than half (57%) fear that AI will damage them in the future. And 51 percent fear that with social media.

More than one in three (36%) have this fear with facial recognition. This is particularly pronounced among 18-24 year-olds, almost half of whom indicated a lack of trust, while only 27% of those surveyed over the age of 56 expressed concerns about facial recognition software.

No trust in information from the state

Confidence in government information does not appear to be particularly strong in the United States. Almost one in four respondents said they tend to distrust or not at all trust the information about COVID-19 provided by government agencies. More than a quarter (26%) of respondents have little trust or are neutral about their trust in their own medical professionals about COVID-19.

On the other hand, the most trusted family or friends (41%) when it comes to catching up on new developments in technology, followed by national broadcast news (41%), technology publications (37%) and local news broadcasts (33%). More than one in four (28%) say that social media is the most trustworthy source for the topic of technology. So here personal relationships are evidently more important than the opinion of experts.

Trust through familiarity?

“Confidence in technology starts with familiarity,” the report says. We should be addressed in such a way that there is a great discomfort with new technology trends such as artificial intelligence, chatbots and smart speakers. Healthy skepticism on the part of the consumer is not a particularly new characteristic. In the 1930s, people were careful not to stand too close to a phone during a thunderstorm, fearful it might explode - just one example of how irrational fears can hinder acceptance.

And today, the older the technology, the more you seem to trust it. 30% of those surveyed trust landline phones completely, 39% have a certain level of trust. 31% trust mobile phones completely, 49% trust something. Fax machines are fully trusted by 30% of respondents, and 44% have some confidence in this old-fashioned machine.


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