Who are the most innovative smartphone manufacturers

Significant deficits in service

Internet, navigation and countless useful apps - unlike ordinary cell phones, modern smartphones are multifunctional mobile devices that fewer and fewer people want to do without. However, the more sophisticated the technology, the greater the need for advice.

The highest level of competence should lie with the manufacturer. But with which company does the smartphone user actually get customer-oriented support? How is the service on the phone, by e-mail and on the Internet? Answers are provided by the German Institute for Service Quality (DISQ), which tested nine major smartphone manufacturers on behalf of the news broadcaster n-tv.

Samsung ahead of Apple and HTC

The test winner of the study "Smartphone Manufacturer 2014" was Samsung with the quality rating "good". The website achieved the best result in the test due to its high information value, among other things. Samsung also achieved a good result for telephone service. The hotline staff always gave correct information; In addition, the waiting times to accept the call were comparatively short, but the weekly availability was long.

rank

Companies

Points*

Quality judgment

1

Samsung

70,4

Well

2

Apple

61,6

satisfying

3

HTC

60,8

satisfying

4

Huawei

57,5

sufficient

5

Motorola

56,6

sufficient

6

Sony

48,2

sufficient

7

LG

47,7

sufficient

8

ZTE

47,6

sufficient

9

Nokia

41,0

sufficient

* Points on a scale from 0 to 100 (a maximum of 100 points can be achieved).
Source: DISQ

Apple placed itself in second place (service rating: "satisfactory"). The main reason for the good ranking was the website - smartphones were presented comprehensively, for example with important technical information, information on the guarantee and photos with zoom function. During the telephone consultation on the free hotline, the short waiting times were convincing.

HTC took third place. The company offered the second-best service via email in the comparison of providers. In the Internet service area, for example, the appealing look and the extensive and quickly findable contact information were positive.

On the second page there are further rankings for sub-categories from the study.

  1. Business models of free apps: Buying free advertising
    Only 99 cents and the ads no longer appear on the screen: Many free apps, such as the “Android Assistant” here, stuff an already cluttered surface with ads - from which the user can then free himself by paying a fee.
  2. Business models of free apps: data collectors
    This caused problems at the end of 2013: The free “flashlight” app from Goldenshore Technologies not only collected user data, but also passed it on to advertisers.
  3. Business models of free apps: SMS sales
    Common sense should warn you before downloading this app: Not only the poor automatic translation but above all the business model of reselling the "leftover" SMS are more than dubious.
  4. Business models of free apps: in-app purchases
    A business model that can quickly become dangerous, especially for children and young people: In-app purchases quickly tempt you to spend a lot of money on a free app.
  5. Free apps: popular everywhere
    Free apps are particularly popular with users who use an Android smartphone or tablet: As this comparison with the use of purchased apps underscores (source: Statista App Monitor)
  6. Check in advance: access rights
    What is an app allowed or what access options does it need? The user can usually find out which areas of his device are being accessed on the various marketplaces of the mobile systems (here the Windows Store on a Windows Phone 8.1 system).
  7. Check in advance: access rights
    At this point, unfortunately, all too often the “nod is given”: Especially when installing free apps, users should pay attention to which authorizations the program will have on the smartphone or tablet.
  8. Check in advance: App Info under Android 4.4.2
    Basic control possible: A closer look at the app info, as it is provided here under Android 4.4.2 (KitKat), already gives an impression of what an app is allowed to use on the system and what data it can use.
  9. Check in advance: App Permission from F Secure
    Which of my apps access personal data? The free App Permission from F-Secure shows this very clearly.
  10. Check in advance: write access required?
    Doesn't basically mean that the developers of this app had bad intentions: users have to decide for themselves whether they consider it sensible and justifiable for an app to get this access, as is the case here with write access.
  11. Dangerous Terrain: Third-Party AppStores
    Third-party web store for apps (here Amazon): This is where users can find many free applications, but must, for example, allow the “installation of apps of unknown origin”.
  12. Paid app: Paid but useless
    It is only the free apps that try to harm users with dubious business practices: Fortunately, the "Virus Shield" app is no longer in the Google Play Store. It did nothing but display an icon - for $ 3.99.